1. Introduction
qt888 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you access and use our gaming platform at https://qt888.cam (the "Website") and associated services (collectively, the "Services").
As a gaming platform serving Indonesian players, qt888 adheres to international data protection principles and best practices in the online gaming industry. We handle your personal information with the utmost care and transparency, ensuring compliance with applicable privacy regulations.
This Privacy Policy applies to all users who register for an account, access our Website, or interact with our Services in any capacity. By creating an account or using qt888 Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of qt888 Services and refrain from creating an account or submitting any personal information to us.
qt888 collects various categories of personal information necessary to provide, secure, and improve our Services. The information we collect falls into the following categories:
2.1 Information You Provide Directly
When you register for an account, you provide the following personal information:
- Identity Information: Full legal name, date of birth, gender, nationality
- Contact Information: Email address, mobile phone number, residential address
- Account Credentials: Username, password, security questions and answers
- Financial Information: Bank account details, e-wallet identifiers, transaction history, deposit and withdrawal records
- Verification Documents: Government-issued identification (Indonesian National Identity Card, passport, driver's license), proof of address, payment method verification documents, selfie photographs for identity verification
- Communication Records: Customer support inquiries, chat transcripts, email correspondence, feedback and survey responses
2.2 Information Collected Automatically
When you access and use qt888 Services, we automatically collect certain technical and usage information:
- Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address)
- Connection Information: IP address, internet service provider, connection type, network location
- Usage Data: Pages visited, features accessed, games played, bet history, session duration, click patterns, navigation paths
- Performance Data: Load times, error messages, crashes, technical issues encountered
- Marketing Data: Referral source, campaign identifiers, promotional engagement metrics
2.3 Information from Third Parties
We may receive information about you from third-party sources including:
- Payment processors providing transaction confirmation and fraud prevention data
- Identity verification services confirming your identity and address
- Credit reference agencies assisting with financial risk assessment
- Affiliate partners who referred you to qt888
- Social media platforms if you choose to interact with our social media presence
3. How We Use Your Information
qt888 uses your personal information for the following legitimate business purposes:
3.1 Service Provision and Account Management
- Creating, maintaining, and managing your player account
- Authenticating your identity and verifying account security
- Processing deposits, withdrawals, and other financial transactions
- Providing access to games, betting markets, and platform features
- Maintaining gameplay records and transaction history
- Calculating bonuses, rewards, and VIP tier eligibility
3.2 Legal and Regulatory Compliance
- Verifying your age and eligibility to use gambling services (21+ requirement)
- Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
- Detecting and preventing fraud, collusion, money laundering, and other illegal activities
- Responding to legal requests from law enforcement or regulatory authorities
- Enforcing our Terms & Conditions and other policies
- Maintaining audit trails and compliance records as required by licensing authorities
3.3 Customer Support and Communication
- Responding to your inquiries and support requests
- Sending transactional notifications (deposit confirmations, withdrawal status, account alerts)
- Providing technical assistance and troubleshooting
- Notifying you of Terms & Conditions updates or policy changes
- Resolving disputes and investigating complaints
3.4 Marketing and Promotions (with your consent)
- Sending promotional offers, bonus announcements, and marketing communications
- Personalizing promotional content based on your gaming preferences
- Conducting customer surveys and feedback collection
- Informing you about new games, features, and platform updates
You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails.
3.5 Platform Security and Improvement
- Monitoring platform security and detecting suspicious activity
- Analyzing usage patterns to identify potential security threats
- Improving platform performance, functionality, and user experience
- Conducting data analytics and research to optimize our Services
- Testing new features and game offerings
3.6 Responsible Gaming Support
- Implementing deposit limits, session reminders, and self-exclusion tools
- Monitoring gameplay patterns for signs of problem gambling
- Providing responsible gaming resources and support referrals
- Enforcing cooling-off periods and account restrictions when appropriate
4. Legal Basis for Processing
qt888 processes your personal information based on the following legal grounds:
- Contractual Necessity: Processing required to provide Services under our Terms & Conditions, including account creation, transaction processing, and game delivery
- Legal Obligation: Processing necessary to comply with KYC/AML regulations, licensing requirements, tax obligations, and legal requests from authorities
- Legitimate Interests: Processing necessary for fraud prevention, security monitoring, platform improvement, and business operations, balanced against your privacy rights
- Consent: Processing based on your explicit consent, such as receiving marketing communications or using optional features
5. Data Sharing and Disclosure
qt888 does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:
5.1 Service Providers and Business Partners
We engage trusted third-party service providers to support our operations, including:
- Payment processors facilitating deposits and withdrawals (BCA, BRI, BNI, Mandiri, e-wallet providers)
- Game providers supplying casino games, live dealer tables, and sports betting platforms
- Identity verification services conducting KYC checks
- Cloud hosting providers maintaining our IT infrastructure
- Customer support platform providers
- Marketing and analytics service providers
All service providers are contractually bound to protect your data and use it only for the specific purposes for which it was shared. We conduct due diligence to ensure service providers maintain adequate security standards.
5.2 Legal and Regulatory Requirements
We may disclose your information to comply with legal obligations, including:
- Responding to court orders, subpoenas, or legal processes
- Cooperating with law enforcement investigations
- Submitting reports to regulatory authorities and licensing bodies
- Complying with tax reporting obligations
- Enforcing our Terms & Conditions or investigating policy violations
5.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the successor entity. You will be notified of any such change in ownership or control of your personal information.
5.4 With Your Consent
We may share your information for purposes not described in this Privacy Policy if we obtain your explicit consent at the time of sharing.
6. Data Security Measures
qt888 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:
- Encryption: All data transmissions between your device and our servers are encrypted using SSL/TLS protocols. Sensitive data at rest, including financial information and passwords, is encrypted using industry-standard algorithms.
- Access Controls: Strict role-based access controls limit employee access to personal information on a need-to-know basis. Multi-factor authentication is required for administrative system access.
- Network Security: Firewalls, intrusion detection systems, and network monitoring tools protect against unauthorized access and cyber attacks.
- Secure Infrastructure: Our servers are hosted in secure data centers with physical access controls, environmental monitoring, and redundant power and connectivity.
- Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and remediate potential weaknesses.
- Employee Training: All employees undergo data protection training and are bound by confidentiality obligations.
- Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches.
While we employ industry best practices to protect your data, no method of transmission or storage is 100% secure. You also play a role in security by maintaining the confidentiality of your password and promptly reporting any suspicious account activity.
7. Data Retention
qt888 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, and business requirements.
Specific retention periods include:
- Active Accounts: Personal information is retained for the duration of your account relationship with qt888 and for a period following account closure as required by regulatory obligations.
- Transaction Records: Financial transaction data is retained for a minimum of seven years to comply with anti-money laundering regulations and tax obligations.
- KYC Documents: Identity verification documents are retained for the duration of your account relationship plus five years following account closure.
- Marketing Communications: If you opt out of marketing, your contact information is retained on a suppression list to ensure we honor your preferences.
- Legal Holds: Information subject to legal proceedings, investigations, or disputes is retained until the matter is resolved.
After retention periods expire, personal information is securely deleted or anonymized in accordance with our data retention schedule and applicable legal requirements.
8. Your Privacy Rights
As a qt888 user, you have the following privacy rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request correction of inaccurate or incomplete personal information.
- Deletion: You may request deletion of your personal information, subject to legal retention obligations and legitimate business needs.
- Objection: You may object to certain processing activities, including marketing communications and automated decision-making.
- Data Portability: You may request your personal information in a structured, commonly used, machine-readable format.
- Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, please contact our privacy team via email at [email protected] or through your account settings. We will respond to your request within 30 days. Note that certain requests may be subject to verification of your identity to protect against unauthorized access.
9. Cookies and Tracking Technologies
qt888 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.
Types of cookies we use:
- Essential Cookies: Required for basic platform functionality, including authentication and security.
- Performance Cookies: Collect anonymous usage data to help us improve platform performance.
- Functional Cookies: Remember your preferences and settings for a personalized experience.
- Marketing Cookies: Track your interaction with promotional content and measure campaign effectiveness.
You may manage cookie preferences through your browser settings. However, disabling essential cookies may impair platform functionality.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside Indonesia where our service providers operate data centers or business operations. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information, including:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions confirming that the destination country provides sufficient data protection
- Binding corporate rules for transfers within multinational corporate groups
11. Children's Privacy
qt888 Services are strictly restricted to individuals 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from a minor, we will promptly delete such information and terminate the associated account. If you believe a minor has provided personal information to qt888, please contact us immediately.
12. Changes to This Policy
qt888 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through prominent notice on the Website or via email to your registered address at least 30 days before the effective date.
Your continued use of qt888 Services following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:
- Email: [email protected]
- Customer Support: Available 24/7 via live chat on the Website
- Subject Line for Privacy Inquiries: "Privacy Policy Inquiry" for faster routing
We will respond to all privacy-related inquiries within 30 days. For urgent matters involving potential security breaches or unauthorized access to your account, please contact us immediately through live chat.
Last Updated: January 1, 2026